Hospitality - Applied Communications & Customer Care Management

TU Dublin - City Campus


Course Name Hospitality - Applied Communications & Customer Care Management
Course Provider TU Dublin - City Campus
Alternative Provider(s) TU Dublin - Technological University Dublin
Course Code TFCM1004
Course Type Lifelong Learning
Award NameNFQ ClassificationAwarding BodyNFQ Level
Short Course Certificate TU Dublin None
Apply To Course provider
Attendance Options Part time, Evening
Location (Districts) Dublin City Centre
Enrolment and Start Dates Comment Programme Start Date: Will run from mid-September to December, or end -January to May (subject to sufficient numbers).
Application Date Apply Now. Application Closing Date: TBA.

As the number of places is limited, candidates may be short-listed on the basis of information supplied on the application form. Applicants will be notified in early September whether the advertised course will run and informed of the precise schedule of classes.

Paper Application Only
Post Application Form To:
School of Hospitality Management & Tourism, DIT Cathal Brugha Street, Dublin 1.
Application Weblink Web Page - Click Here
Duration 2 hours for 12 weeks (approximately 24 hours in total)

Timetable Details: Tuesday, Wednesday or Thursday evening from 17:30 - 19:30 or 19:30 - 21:30
Link to Course Fee Web Page - Click Here
Entry Requirements Under 23 years of age

(a) Irish Leaving Certificate in five subjects. Results must include:
•At least OD3 in Irish Or English
•At least OD3 in Mathematics
•At least Grade OD3 in one of French Or German

(b) an equivalent qualification

Over 23 years of age
Candidates will be considered on a base by case basis.
Comment Qualification Awarded: Short Course Certificate.
Course Content

Expand+Programme Description
This module is about managing the key element of the client relationship - customer service.

Learning Outcome
On completion the learner will be able to:

1.Illustrate the importance of customer care to the hospitality/ ...

Subjects Taught

•Communications and customer complaints, complaint strategies
•Trends in hospitality and customer care management
•Monitoring customer satisfaction levels - how do your hospitality/tourism/leisure/event organisations do it?
•Handling chal...

Assessment Method Examinations and Assessment.
Careers or Further Progression Career Opportunities
This module will enhance your career opportunities in the Hospitality and Tourism Industry.

The examinations will be considered for exemption from the equivalent subject on the Higher Certificate in Hospitality Services Management (Programme Code DT451) and/or on the BA in Hospitality Management (Programme Code DT460).
Further Enquiries Fiona Greagsbey (School Administrator)
T: (01) 402 4519
Location DIT Cathal Brugha Street
Course Web Page Web Page - Click Here