Retail Business & Customer Service

Liberties College


Course Name Retail Business & Customer Service
Course Provider Liberties College
Alternative Provider(s) City of Dublin ETB
VTOS Information Click to View
Course Code 5M2105
Course Type PLC Post Leaving Cert
Award NameNFQ ClassificationAwarding BodyNFQ Level
Level 5 Certificate (Level 5 NFQ)  More info... Major QQI Level 5 NFQ
Apply To Course provider
Attendance Options Full time
Location (Districts) Liberties
Course Content Features of the Course
•On the job work experience where students can develop their skills in a real-life setting.
•Learning ‘People Values’ from employers towards self-development in the customer service and retail sector.
•Lectures/Classes three days per week in Liberties College.
FET Code 5M2105 - Retail Practice
Duration 1 year
Comment Certification: QQI Level 5 Retail Practice 5M2105
Number of Places 25
Course Fee

Expand+There are no tuition fees for students who are citizens of Ireland or another European Union State. For all students there is a moderate course charge to cover expenses such as examination fees and specialist materials supplied directly to students....

Financial Support Students may be eligible for a means tested maintenance grant under the Maintenance Grants Scheme for students attending Post Leaving Certificate Courses. General information and application details may be obtained on You can submit your application for a Maintenance Grant once you have secured a college place.

Candidates are advised to apply for a grant as soon as they have secured a college place in order to have time to submit all documents required.
Interview Yes
Application Date Admission Dates

Round 1 March 2019 Saturday

Round 2 April 2019 Wednesday

Round 3 May 2019 Tuesday

Round 4 August 2019 To be confirmed


Due to the high level of interest in some course areas, interview panels fill up quickly.

Liberties College reserves the right to close application to courses when interview panels are full.

Every effort will be made to accommodate applicants in subsequent interview rounds.
Application Weblink Web Page - Click Here
Subjects Taught •Customer Service
•Safety and Health at Work
•Team Working
•Retail Display
•Work Experience ( 2 days placement per work)
•Spreadsheet Methods
•Retail Selling
•Entrepreneurial Skills

(Modules offered may be subject to change).
Entry Requirements You should be at least 17 years of age

• Two references must be presented with your application form

• Leaving Certificate standard is required; or Pass Level (120 credits) in the Leaving Certificate Applied. Individual courses may have specific additional requirements. These will be outlined in the course descriptions for each course

• Relevant work experience or training will be considered

Mature Students Entry

Fluent English is required to work in a Pharmacy
Careers or Further Progression Progression:
•It is envisaged that students undertaking this course could progress to Level 6 Retail Management and Marketing (DT360) DIT or to Full time work in customer service or retail positions.

•Reception or customer service positions
•Stock control opportunities
•Department, retail and Specialist stores
•Online customer service positions
•Retail Display and stock replenishmnet
•Sales and Merchandising
•Self employment
Further Enquiries Phone: 01 454 0044
Fax: 01 454 6348
Course Web Page Web Page - Click Here