Reception & Frontline Office Skills

Our September 2025 courses commence week beginning 15th September 2025.

There are three ways to enrol:
Online: Visit collegeofFET.ie/mulgrave, scroll down to the part-time evening listing, select your chosen course, hit ‘APPLY’ and follow the steps. Or click the Application Link below

In-Person: Drop in to our campus and speak with a member of our Information and Guidance Support Team. They will help you enrol for your chosen course.

By Post: Send a completed application form with payment (cheque, bank draft, or postal order made payable to Limerick and Clare Education and Training Board) to Evening Programmes, College of FET Mulgrave Street Campus, Limerick City, V94 P232.
Please note: for security reasons, we cannot accept cash payments.

Tuition Fee: €240.

Apply here

Discounts
20% discount on tuition fees can be availed of by individuals in receipt of Full Job Seekers Allowance/ Benefit, Disability Allowance or One Parent Family Payment –
20% discount can also be availed of on tuition fees for all full-time College of FET LCFE Mulgrave Street Campus Learners,
20% discount is available on tuition fees for all senior citizens
ID and Paper Evidence Required on application at Mulgrave Street Campus Office ONLY.

Programme Description:
• Skills, functions and responsibilities of a receptionist or front line office representative within an organisation

• Products, services, key policies, structures and personnel of an organisation

• The range of telecommunications network equipment used within a reception and or front office context

• How to source information from the internet, reservation systems, postal services, call and or courier logs and messaging service

• Aspects of safety and health at work legislation pertaining to working within a reception context

• Information flows within an organisation

• Apply a range of communication skills including personal, interpersonal and technological proficiencies

• How to operate a range of equipment in the reception area

• Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages.

• How to respond quickly in pressurized reception related circumstances requiring fast and efficient comeback

• Display a professional approach to receiving visitors, use effective customer service skills and use initiative around unexpected visitors and maintain composure when dealing with complaints

• Present a range of documents including order form, invoices and processing travel expenses

• Apply a range of general administrative skills within the reception and or front office context e.g. filing, booking and preparing for board meetings or conferences etc

5N1407 Reception and Frontline Office Skills

Accreditation: QQI Level 5 Minor Award in Reception 5N1407.

Enquiries can be made to adultedmulgrave@lcetb.ie or phone 061 414344