National Tour Management

Our September 2025 courses commence week beginning 15th September 2025.

There are three ways to enrol:
Online: Visit collegeofFET.ie/mulgrave, scroll down to the part-time evening listing, select your chosen course, hit ‘APPLY’ and follow the steps. Or click the Application Link below

In-Person: Drop in to our campus and speak with a member of our Information and Guidance Support Team. They will help you enrol for your chosen course.

By Post: Send a completed application form with payment (cheque, bank draft, or postal order made payable to Limerick and Clare Education and Training Board) to Evening Programmes, College of FET Mulgrave Street Campus, Limerick City, V94 P232.
Please note: for security reasons, we cannot accept cash payments.

Total Amount: €360.00

Apply here

Discounts
A 20% discount on tuition fees is available to:

Individuals on Full Job Seekers Allowance/Benefit, Disability Allowance, or One Parent Family Payment.
Full-time Mulgrave St Campus learners.
Senior citizens.
Please note: Full payment is required to process applications. These discounts apply to tuition only (not materials fees). Proof is required at registration.

NOTE: Skills to Advance funding is available for eligible applicants in employment to up skill. Contact mulgravesta@lcetb.ie for more information.

COURSE DESCRIPTION
• Describe the location and layout of the island of Ireland’s principal gateways by air, land and sea

• Explain the principles of tour management to include the characteristics, qualities and skills associated with the position of tourist guide

• Devise commentaries and itineraries for coach and walking tours including a range of different contexts throughout Ireland to include visits to key sites and inclusion of set pieces

• Manage tours to a professional standard throughout Ireland implementing appropriate administration procedures

• Demonstrate appropriate safety procedures to include planned and unplanned stops, embarkation and disembarkation, seat allocation and rotation, rendezvous times and locations

• Demonstrate appropriate procedures for air and sea gateway arrivals, transfers, accommodation and departures

• Demonstrate effective group management, to include the accommodation of diversity and specific
customer needs

• Explain all relevant provisions of legislation and regulations impacting on tour management

• Apply procedures to check a group itinerary including identifying inconsistencies and clarifying which services are included in the tour schedule and which are extras

• Demonstrate effective public speaking skills to include voice projection and the use of amplification devices

• Demonstrate effective communication and team working skills with all tour stakeholders

• Define hospitality desk operations at a variety of venues and types of functions

• Devise contingency plans and implementation procedures for all potential incidents and emergencies

• Reflect on own skills to identify areas of success and opportunities for improvement

NOTE: This course will consist of a mixture of In-Class, Online and Field Trips to specified locations

• Describe the location and layout of the island of Ireland’s principal gateways by air, land and sea
• Explain the principles of tour management to include the characteristics, qualities and skills associated with the position of tourist guide
• Devise commentaries and itineraries for coach and walking tours including a range of different contexts throughout Ireland to include visits to key sites and inclusion of set pieces
• Manage tours to a professional standard throughout Ireland implementing appropriate administration procedures
• Demonstrate appropriate safety procedures to include planned and unplanned stops, embarkation and disembarkation, seat allocation and rotation, rendezvous times and locations
• Demonstrate appropriate procedures for air and sea gateway arrivals, transfers, accommodation and departures
• Demonstrate effective group management, to include the accommodation of diversity and specific customer needs
• Explain all relevant provisions of legislation and regulations impacting on tour management
• Apply procedures to check a group itinerary including identifying inconsistencies and clarifying which services are included in the tour schedule and which are extras
• Demonstrate effective public speaking skills to include voice projection and the use of amplification devices
• Demonstrate effective communication and team working skills with all tour stakeholders
• Define hospitality desk operations at a variety of venues and types of functions
• Devise contingency plans and implementation procedures for all potential incidents and emergencies
• Reflect on own skills to identify areas of success and opportunities for improvement

6N20230 National Tour Management

Accreditation QQI Level 6 Award in National Tour Management 6N20230

NOTE: This course is linked to the Regional Tour Guiding Course and if taken with this course can lead to the Irish Tour Guiding QQI L6 Special Purpose Award 6S20232

Enquiries can be made to adultedmulgrave@lcetb.ie or phone 061 414344