Reception and Front Office Skills
The aim of the programme is to enable the learner develop the knowledge, skills and competence required to carry out reception-related tasks and operations as a front line representative in a range of organisations.
| Award Name | Level 5 Component Award (Level 5 NFQ) |
|---|---|
| NFQ Classification | Minor |
| Awarding Body | QQI |
| NFQ Level | Level 5 NFQ |
| Award Name | NFQ Classification | Awarding Body | NFQ Level |
|---|---|---|---|
| Level 5 Component Award (Level 5 NFQ) | Minor | QQI | Level 5 NFQ |
Duration
11 Weeks Monday & Wednesday 6.30 - 9.30
Entry Requirements
CERFL proficiency at B2 is required for access to this course for those whose first language is not English.
Education: NFQ Level 4 or equivalent when accessing a Level 5 programme. CERFL proficiency at B2 for access to Level 5 courses for those whose first language is not English Mature learner entry requirements available via the local ETB pathway Additional requirements may apply to non-EU/EEA Applicants and may be subject to full international fees (Please refer to Information for International Learners) *Each provider may have additional requirements, not outlined above.
Aptitude: Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.
Previous Experience: Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work with responsibility and demonstrate the ability to work on their own initiative.
Further information
Start Date 14/09/2026
End Date 23/11/2026
Learning Outcomes
On completion of this programme learners will have the knowledge, skills and competencies to work independently and under supervision providing administration services and support in a range of office administration contexts. Learners also have the option to progress to higher education and training.
The aim of the programme is to enable the learner develop the knowledge, skills and competence required to carry out reception-related tasks and operations as a front line representative in a range of organisations.
At the end of the course learners will be able to:
Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation
Outline the products, services, key policies, structures and personnel of an organisation
Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and computer networks
Source information from the internet, reservation systems, postal services, call and or courier logs and messaging service
Explain a range of telephone communications terms
Outline aspects of safety and health at work legislation pertaining to working within a reception
context including security and emergency procedure requirements
Identify the process for the flow of information to and from an organisation and sources of reference or information within an organisation
Plan a reception layout and describe office equipment in the reception area
Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language
Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment
Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages
Respond quickly in pressurized reception related circumstances requiring fast and efficient comeback
Display a professional approach to receiving visitors, use effective customer service skills, upkeep of visitors log book, use initiative around unexpected visitors and maintain composure when dealing with complaints
Present a range of documents including order form, invoices and processing travel expenses
Apply a range of general administrative skills within the reception and or front office context, to include filing, booking and preparing for board meetings or conferences, organising visitors waiting area, arranging appointments, preparing an itinerary, making reservations, providing information to visitors, ordering stationery, dealing with incoming and outgoing postal dispatches and courier services.
Reception & Frontline Office Skills (5N1407)
Reception & Frontline Office Skills (5N1407)
Evening Training Baldoyle
Phone: 018167400
Email: blevening@ddletb.ie