Customer Experience
The course aims to equip the learner with the understanding of the value of the customer service discipline as well as knowledge and skills to provide effective customer service within a work, social or voluntary environment, operating independently or as part of a team.
| Award Name | Level 5 Component Award (Level 5 NFQ) |
|---|---|
| NFQ Classification | Minor |
| Awarding Body | QQI |
| NFQ Level | Level 5 NFQ |
| Award Name | NFQ Classification | Awarding Body | NFQ Level |
|---|---|---|---|
| Level 5 Component Award (Level 5 NFQ) | Minor | QQI | Level 5 NFQ |
Duration
Duration: 10 weeks
Delivery: Blended learning 2 hours per week
Further information
Note: The commencement of all courses is dependent on the registration of a sufficient number of students.
This course will cover the following topics:
the role of customer service in organisational effectiveness
the role and responsibilities of a representative of an organisation and work effectively as part of a team
the range of verbal and non-verbal skills in order to meet customer needs, handle customer complaints and deliver good customer care
the awareness of consumer protection legislation, appreciate the rights of all customers regardless of gender, marital status, family status, sexual orientation, religion, age, disability, race
QQI Level 5 component Certificate in Customer Service (5N0972)
Customer Service (5N0972)
Cathal Brugha FET Campus
76 Marlborough Street, Dublin 1, D01 X8V0
T: 01 533 7126
E: info@kmcfe.cdetb.ie