Tourism Information & Administration

Our September 2025 courses commence week beginning 15th September 2025.

There are three ways to enrol:
Online: Visit collegeofFET.ie/mulgrave, scroll down to the part-time evening listing, select your chosen course, hit ‘APPLY’ and follow the steps. Or click the Application Link below

In-Person: Drop in to our campus and speak with a member of our Information and Guidance Support Team. They will help you enrol for your chosen course.

By Post: Send a completed application form with payment (cheque, bank draft, or postal order made payable to Limerick and Clare Education and Training Board) to Evening Programmes, College of FET Mulgrave Street Campus, Limerick City, V94 P232.
Please note: for security reasons, we cannot accept cash payments.

Tuition Fee: €240.

Apply here

Discounts
20% discount on tuition fees can be availed of by individuals in receipt of Full Job Seekers Allowance/ Benefit, Disability Allowance or One Parent Family Payment –
20% discount can also be availed of on tuition fees for all full-time College of FET LCFE Mulgrave Street Campus Learners,
20% discount is available on tuition fees for all senior citizens
ID and Paper Evidence Required on application at Mulgrave Street Campus Office ONLY.

NOTE: Skills to Advance funding is available for eligible applicants in employment to up skill. Contact mulgravesta@lcetb.ie for more information.

Course Description
Programme Description:
• Effective front office in a tourism enterprise.
• Principles of marketing, retail selling, display and merchandising.
• Identify the key aspects of legislation relevant to the tourism sector and to business administration.
• Reservations process including, source of reservation, enquiry, rate quotation, availability. recording confirming, maintaining, reporting, cancelling.
• Sources of reservations in the tourism and hospitality sector.
• Demonstrate best practice in personal presentation, hospitality, communications and customer care.
• Complete a range of front office and information office administrative tasks including, reservations and record keeping.
• Explain the need for remaining independent and impartial in providing tourist information.
• Provide advice to visitors on Access and internal transport, Route planning, Accommodation and grading, Food and drink, Entertainment, Coach and walking tours, Places of interest
• Services, Events, activities and amenities
• Communicate visitor information verbally, electronically and in writing.
• Manage cash and stock levels, including payments, operating basic cash control and applying appropriate safeguards.
• Use skills in selling, cross-selling and up-selling a range of goods, services and literature available locally, regionally and nationally.
• Devise strategies for extending visitor stay and maximising visitor spend.
• Use judgement and appropriate techniques in prioritising provision of service.
• Manage compliments, comments and complaints, assessing, documenting and forwarding visitor feedback through appropriate channels, Record visitor statistics.
• Select appropriate techniques for converting enquiries into bookings and for closing a sale
• Demonstrate respect for diversity in lifestyles, religion, ability and culture among colleagues and visitors.
• Demonstrate good hygiene, security, health and safety practices in compliance with current legislation and regulation.

5N0636 Tourism Information and Administration

Accreditation: QQ1 Level 5 Minor Award in Tourism Information and Administration

Enquiries can be made to adultedmulgrave@lcetb.ie or phone 061 414344