Accommodation Techniques
| Award Name | Level 5 Component Award (Level 5 NFQ) |
|---|---|
| NFQ Classification | Minor |
| Awarding Body | QQI |
| NFQ Level | Level 5 NFQ |
| Award Name | NFQ Classification | Awarding Body | NFQ Level |
|---|---|---|---|
| Level 5 Component Award (Level 5 NFQ) | Minor | QQI | Level 5 NFQ |
Duration
Course Delivery Method: Self-Paced/Blended/Classroom.
All delivery methods include access to discussion board, online submission system and Further support is available - academic writing, study skills and Harvard referencing.
Entry Requirements
Is this course for you?
This Hospitality and Tourism Course will be suitable for you, should you be new to your role or if you wish to gain this valuable qualification and find a job in this sector.
Access to the Programme
Mature Applicants with relevant life and work experience are welcomed. The Course Advisor is available to meet with prospective learners to discuss and advise on the course details, career and academic opportunities and assess your suitability for the course.
Entry Criteria
Entry criteria / prerequisites Level 4 Certificate / Leaving Certificate (or equivalent) or relevant life experience detailed in a current Curriculum Vitae. Please provide details and attach a copy of either a current CV or Certificate. Learners must be a resident of Ireland / based in Ireland.
English
As this NFQ level 5 qualification is delivered through English it is necessary learners will have sufficient written English skills to complete this course. Forus Training recommends a minimum English language competency of IELTS 5.5 (or equivalent) for successful completion of this programme. If you are not sure what level of English competency you have, please contact hello@forustraining.ie and a Course Advisor will arrange for you to take an assessment.
IT Skills and Equipment Required
Basic working knowledge of computers and access to a computer with internet access is required to do the course. A PC with Windows 8 or later or a Mac with OSX 10.5 or later.
An internet connection with a speed of at least 10mbps.
The latest version of Chrome, Firefox, Edge or Safari, set to accept cookies and pop-ups.
Adobe Flash and Adobe Reader, to view content.
Word processing software, such as MS Word or Google Docs.
Some courses include video, therefore your computer must be capable of playing video and sound.
* eLearning and tutor support may vary by course, please check each course page for details.
Reasonable Accommodation
To reinforce inclusion for all our learners we offer customised learning support for individual applicants who require accommodations. Additional Requirements Forus Training provide a range of supports for learners to ensure that our programmes and services are accessible to all.
On application for a course with Forus Training please discuss any additional requirements with the Course Advisor at hello@forustraining.ie so that the appropriate supports for teaching, learning and assessment can be considered. It is important that you discuss your needs with centre staff as early as possible.
Careers / Further progression
What are my progression routes?
This course leads to a level 5 award on the National Framework of Qualifications. Students who successfully complete this programme may use their credits towards completing a higher level of study in the area of Hospitality and Tourism.
Students who successfully complete this Major Award can also use the Certificate as the basis for entry into selected courses in Third Level Colleges and Universities.
Further information
For future start dates please contact the Provider.
€295.
How to apply?
Choose and purchase the programme online (see "Application Weblink" below) below.
5N1851 Accommodation Techniques.
In this classroom-based module, you will learn the structures, profile and role of Irish tourism. Identify key provisions of legislation and regulation relevant to accommodation operations.
Throughout this programme, you will discover how to;
Summarise the structures, profile and role of the Irish tourism and hospitality industry including grading systems and related customer expectations
Describe the role, structure and organisation of the accommodation department, demonstrating an understanding of accommodation service terminology
Identify the full range of accommodation services, including the accommodation assistant's role, responsibilities and key tasks
Explain the key provisions of legislation and regulation relevant to accommodation operations, including the roles of national agencies and the principles of procedures for hygiene, health, safety ,fire prevention and security
Describe the systems for heating, lighting and ventilation in the context of hospitality operations
Explain the principles of communications, customer care, sales and quality service
Describe the role of exterior and interior design in creating a distinctive and hospitable image and enhancing operational efficiency
Explain the different types of dirt and the applications and precautions associated with wet and dry cleaning agents and chemicals including detergent, bleaches, abrasives, disinfectant, polishes and solvents
Explain the functions and benefits of a computerised property management system including completing routine tasks related to accommodation operations
Stock an accommodation assistant's trolley, selecting the correct cleaning agents, equipment and protective clothing required to complete a range of tasks
Clean surfaces, furniture, fixtures, fittings, materials, upholstery and floors
Follow appropriate sequences and procedures for preparing, servicing and cleaning vacant and occupied public areas, bedrooms, ensuite, leisure facilities, conference and function rooms
Follow appropriate procedures to rectify and report maintenance needs, lost property, damage and theft
Use appropriate procedures for handling, using, maintaining, storing and disposing of cleaning agents, equipment and hazardous materials safely, effectively, economically and in compliance with hygiene, safety and environmental legislation requirements
Use a range of environmentally friendly cleaning techniques
Demonstrate the procedures for recording, checking, sorting, laundering, ironing, storing, maintaining and returning hotel and guest linen
Prepare a continental breakfast for room service including laying-up, serving and collecting trays for room service and apply billing procedures
Communicate with customers including responding to enquiries, complaints and requests and promoting the hotel's facilities and services as appropriate
Assemble fruit baskets and simple flower arrangements
Communicate with other hotel departments
Devise a checklist to assist with the servicing and cleaning of each area to the hotel's standards
Demonstrate appropriate personal presentation, professional attitude, teamwork and friendly, customer-focused approach
Demonstrate hygiene, health and safety practices incompliance with current legislation and regulation
Demonstrate respect for diversity in lifestyles, religion, ability and culture among fellow workers and customers
Implement a range of water, waste and energy conservation measures as appropriate
The course 5N1851 Accommodation Techniques is assessed in the following ways, with the following weighting;
Skills Demonstration 60%
Examination - Theory 40%
Skills Demonstration
A skills demonstration is used to assess a wide range of practical based learning outcomes including practical skills and knowledge. A skills demonstration will require the learner to complete a task or series of tasks that demonstrate a range of skills.
Examination - Theory
An examination provides a means of assessing a learner's ability to recall and apply knowledge, skills and understanding within a set period of time and under clearly specified conditions. A theory-based examination assesses the ability to recall, apply and understand specific theory and knowledge
Grading
Pass 50% - 64%
Merit 65% - 70%
Distinction 80% - 100%
5N1851 Accommodation Techniques
What qualification will I receive?
You will be awarded a certificate 5N1851 Accommodation Techniques. QQI is the awarding body. Forus Training is a provider of education and training programmes and we issue certificates to learners who have reached the standard for a QQI award. The certificate you will receive on successful completion is a formal confirmation by QQI that you have demonstrated the knowledge, skill and competence required to achieve the named award. This Programme is validated by QQI and is coded 5N1851 Accommodation Techniques. This certificate which will be issued to you by us is an award listed on the NFQ (National Framework of Qualifications). This ensures the certificate is nationally and internationally recognised and has many potential uses; for example, for further / higher education or employment in Ireland or abroad.
Forus Training,
Castle House,
Castle Street,
Mullingar,
Co. Westmeath
N91 Y896.
t: 044 9349400
e: hello@forustraining.ie