Customer Service Administrator
The role of Customer Service Administrator is to assist the effective liaison, support and assistance between the customer service department and the business, maintaining mechanisms for ensuring customer satisfaction. This course will give you the skills to ensure that the customer relationships function of the business is supported.
| Award Name | Level 5 Certificate (Level 5 NFQ) |
|---|---|
| NFQ Classification | Major |
| Awarding Body | QQI |
| NFQ Level | Level 5 NFQ |
| Award Name | NFQ Classification | Awarding Body | NFQ Level |
|---|---|---|---|
| Level 5 Certificate (Level 5 NFQ) | Major | QQI | Level 5 NFQ |
Duration
1 year
Entry Requirements
For Level 5 courses:
Over 17 years of age and successful completion of upper secondary education (i.e. 5th and 6th year) or equivalent
AND
Successful completion of a Leaving Certificate (or equivalent international qualification)
OR
Successful completion of a Level 4 major award (or equivalent international qualification)
For Level 6 courses:
The basic entry requirement to all full-time Level 6 programmes is the successful completion of a Level 5 major award (or equivalent international qualification)
Applicants who do not meet these requirements, and who are between 17 and 23 years old, will be referred to our Guidance Counsellor.
Garda Vetting (Clearance)
Garda Vetting (police / criminal records clearance) is a requirement on courses where students have access to children or vulnerable adults. Students must be vetted for clearance by the Gardaí prior to attending work experience. It is your responsibility to obtain Garda Vetting Clearance / criminal records clearance.
Students who have lived outside the jurisdiction of Ireland /Northern Ireland, and for whom Garda vetting / clearance is unavailable, are required to provide verifiable evidence of criminal records clearance from the relevant police authorities.
We will provide you with information about making an application for clearance, but it is your responsibility to complete any necessary application and to obtain clearance. If you are offered a place on a course, you will be issued with information at registration.
Careers / Further progression
Progression
Progress to further study and careers including:
Step-up to a wide range of Higher Education Courses
Customer Service Advisor
Office Administrator
Sales Representative
Retail Administrator
Receptionist
Service Desk Administrator
Further information
These means-tested maintenance grants are available to eligible students attending approved full-time courses of further education, in approved Post Leaving Certificate (PLC) centres.
Applications are made online to Student Universal Support Ireland (SUSI) through www.studentfinance.ie www.susi.ie
You will be invited to an interview – this is to make sure that you’ve made the right choice!
Applications will be open online for 2025 entry at the end of January 2025. Students may apply online at www.carlowinstitute.ie
You will gain valuable skills in receiving, assessing, analysing, resolving, and documenting customer queries, and building relationships with clients. As a Customer Service Administrator, you will provide general administrative support and be an integral part of the team, assist with filing, data entry, typing and assisting in the management of communications and paperwork, managing diaries, assisting with travel arrangements/organisation, looking after visitors, and assisting with general reception and telephone duties.
What Makes This Course Special
Excellent progression routes to Higher Education
Progress to extensive employment opportunities
Highly experienced team of teachers
Real practical administration and customer service skills for the business world
Learn practical skills and apply knowledge
Certification
QQI Level 5 Certificate in Office Administration 5M1997
Course is subject to minimum enrolment. The programme content shown is indicative and is subject to change according to Awarding Body requirements as well as enrolment and resources.
Course Content
Customer Service
Reception and Frontline Office Skills
Work Experience
Business Administration
Spreadsheets
Word Processing
Information and Administration
Text Production
5M1997 - Office Administration
Phone: 059 913 4230
Email: Email: Info@CarlowInstitute.ie
Web: www.Carlowinstitute.ie