Hotel Guest Relations & Customer Service
If you are enthusiastic about working in the tourism and hospitality sector, this course offers extensive customer service and front office reception skills training.
| Award Name | Level 5 Certificate (Level 5 NFQ) |
|---|---|
| NFQ Classification | Major |
| Awarding Body | QQI |
| NFQ Level | Level 5 NFQ |
| Award Name | NFQ Classification | Awarding Body | NFQ Level |
|---|---|---|---|
| Level 5 Certificate (Level 5 NFQ) | Major | QQI | Level 5 NFQ |
Duration
1 year full-time.
Entry Requirements
A student over 16 years seeking entry to this programme does not need a previous formal qualification. Should the student have previous qualifications, one of the following may be advantageous for admission to the programme:
- Leaving Certificate/LCA
- QQI Level 4 Award
- Students who may not have formal academic requirements but who have the ability to successfully participate on the course will be considered. (RPL Recognition of Prior Learning)
- Mature applicants welcome
- If English is not your first language you may be asked to complete an English assessment
Careers / Further progression
Careers/Progression
On completing this award, students secure employment in areas such as business administration, customer service, hotel and hospitality sectors, and tourism businesses. This QQI award also provides progression routes to further third level studies in the tourism and hospitality sector, details of which can be found on Careers Portal website - key in course award code 5M5011 - https://careersportal.ie/courses/cao_fetac_links.php
Further information
Start Date: September 2026.
Registration Fee: €100 / Course Materials: €50 / €200 for non QQI additional certification.
Student Grants
Eligible students can apply for a SUSI Grant to assist with course costs. Please contact SUSI.ie for further information.
View https://www.cathalbrughafet.ie/general-information for other grants and supports.
Apply online. Please see "Application Weblink" above.
Hotel Guest Relations and Customer Service (Cathal Brugha Campus).
How Will I Learn?
You will have a mixture of classroom-based modules, customer service skills and role play practice. You will have opportunities to develop skills such as teamwork, communications and time management. There will also be opportunities for relevant work experience. You will be expected to complete assignments and exams throughout the year. Course work will consist of a combination of onsite & online learning. Visits are also arranged to businesses and events during the year.
What We Would Like From You!
If you are enthusiastic about working in the tourism and hospitality sector, this course offers extensive customer service and front office reception skills training.
Certification: Tourism with Business Award Level 5 5M5011.
Customer Service
Reception & Front Office Skills
Word Processing
Principles and Practice of Selling
Tourism Principles & Practice
Tourism Information & Administration
Personal & Professional Development
Travel Agency Service Skills
Cabin Crew Operations
French/Spanish (option)
Please note the modules listed may vary occasionally.
5M5011 - Tourism with Business.
Cathal Brugha FET Campus
76 Marlborough Street, Dublin 1, D01 X8V0
T: 01 533 7126
E: info@kmcfe.cdetb.ie
Enquiries: orla.devereux@kmcfe.cdetb.ie
Enquiries: miriam.gargan@marino.cdetb.ie