Expand+Back To Education Initiative (BTEI)

The BTEI provides part-time Further Education programmes for young people and adults. It aims to give participants an opportunity to combine a return to learning with family, work and other responsibilities. Pro...

Hide-Back To Education Initiative (BTEI)

The BTEI provides part-time Further Education programmes for young people and adults. It aims to give participants an opportunity to combine a return to learning with family, work and other responsibilities. Programmes are offered in partnership with a number of agencies throughout the country on a flexible part-time basis. Classes are offered throughout the year in the morning, afternoons, evenings or weekends. Courses lead to a range of accreditation at levels 1-6 on the NFQ.

Expand+Education: Applicants should have a standard of knowledge, skill and competence equivalent to NFQ Level 3 when accessing a Level 4 programme. Applicants may have participated in primary and secondary education although no formal qualifications are r...

Hide-Education: Applicants should have a standard of knowledge, skill and competence equivalent to NFQ Level 3 when accessing a Level 4 programme. Applicants may have participated in primary and secondary education although no formal qualifications are required.

Aptitude: Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.

Previous Experience: Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work under direction with some ability to work on their own initiative.

Expand+Start Date 28/09/2017
End Date 07/12/2017
Duration 10 Weeks

This course will provide you with the necessary knowledge, skills and competencies to provide effective and efficient customer service in work, social, voluntary and community enviro...

Hide-Start Date 28/09/2017
End Date 07/12/2017
Duration 10 Weeks

This course will provide you with the necessary knowledge, skills and competencies to provide effective and efficient customer service in work, social, voluntary and community environments under supervision.

Title Award Awarding Body
Customer Service Customer Service (4N1989) QQI

Learning Outcomes
On completion of this programme learners will have acquired a broad range of generic skills which will enable employment, under direct supervision, in a variety of sectors, or progression to further education or training.

Further Details

Fee Waiver applies to the following:
Those with less than upper second level education, Medical Card holders and those in receipt of a DSP payment.