Contact Centre Operations

Carrick-on-Suir VTOS Centre

 

Course Name Contact Centre Operations
Course Provider Carrick-on-Suir VTOS Centre
Alternative Provider(s) Tipperary ETB
Course Code 5M2071
Course Type VTOS
Qualifications
Award NameNFQ ClassificationAwarding BodyNFQ Level
Level 5 Certificate (Level 5 NFQ)  More info... Major QQI Level 5 NFQ
Apply To Centre
Attendance Options Full time, Morning
Location (Districts) Carrick on Suir
What is VTOS

Expand+The Vocational Training Opportunities Scheme is an educational opportunities scheme for unemployed persons which is funded by the Department of Education and Science with assistance from the European Social Fund. The Scheme is operated through the Vo...

Enrolment and Start Dates Comment Start Date 04/09/2017.
End Date 25/05/2018.
Duration 38 weeks.
Entry Requirements

Expand+Education: No formal education or qualifications are required although applicants may have participated in primary and secondary education. Applicants will be expected to demonstrate a standard of knowledge, skill and competence equivalent to NFQ Le...

Eligibility

Expand+Eligibility criteria are determined by the Department of Education and Skills.

To qualify for VTOS a person must:
- be at least 21 years of age at the commencement of the course,

- be in receipt of an unemployment payment or signing for c...

VTOS Financial Support Web Page - Click Here
Comment Learning Outcomes
On completion of this programme learners will have the skills, knowledge and competencies to work independently and under supervision in a range of customer contact centre settings and or to progress to further and or higher education and training.

Ref: 35845

Facilities
•Wheel Chair Access
•Full Canteen
Course Content Programme Aim
The aim of this programme is to enable the learner to acquire the requisite knowledge skill and competence to work independently and under supervision in a range of customer contact centre settings and or to progress to further and or higher education and training.
Subjects Taught Customer Service (5N0972) QQI
Work Experience (5N1356) QQI
Communications (5N0690) QQI
Business Administration Skills (5N1610) QQI
Database Methods (5N0783) QQI
Spreadsheet Methods (5N1977) QQI
Word Processing (5N1358) QQI
Contact Centre Skills (5N1361) QQI
Careers or Further Progression What opportunities will VTOS offer me?
The chance to seek better quality employment with confidence in my new skills and certificates.
Further Enquiries Diane Hyde,
t: 087 6472195
e: dhyde@tipperaryetb.ie