Expand+This QQI Supervisory Management 6N4329 course, equips existing Team Leaders and Supervisors (and those considering a career in managing people) with skills to lead and supervise teams successfully.

Students will learn how to:

(1) analyse situat...

Hide-This QQI Supervisory Management 6N4329 course, equips existing Team Leaders and Supervisors (and those considering a career in managing people) with skills to lead and supervise teams successfully.

Students will learn how to:

(1) analyse situations and make decisions,

(2) develop quality customer service plans,

(3) plan and organise people, and

(4) understand the role of strategic planning and change management.

This distance learning, QQI accredited course means that Students can study flexibly at home, or at work, and can gain an Internationally Recognised Qualification. The course is designed for those working in Large Companies, SMEs or the Public Sector.

Who should complete this course?

•Existing Team Leaders and Supervisors who wish to gain a formal accredited qualification.

•Newly appointed Team Leaders and Supervisors who wish to learn how to manage people and teams.

•Managers in business who have direct reports and wish to learn best-practice techniques for managing people.

•People who wish to gain a professional, accredited qualification in the subject matter by home study distance learning.

Expand+Topics covered include:

Unit 1:
•The History of Modern Management
•Functions of Management and the Management Hierarchy
•Supervisor in the Hierarchy of Management
•Roles and Responsibilities of Supervisors
•Some Guidelines for New Manage...

Hide-Topics covered include:

Unit 1:
•The History of Modern Management
•Functions of Management and the Management Hierarchy
•Supervisor in the Hierarchy of Management
•Roles and Responsibilities of Supervisors
•Some Guidelines for New Managers to Manage and Up Skill Themselves to Succeed in Their New Role
•Leadership and What is a Leader?
•The Importance of Effective Communication for Managers
•Time Management for Managers
•Delegation
•Team Building.

Unit 2:
•Staff Code of Conduct
•Performance Management and Tools to Measure Employee Performance
•Membership of Trade Unions/Trade Associations (from the perspective of both employees and employers)
•Management of Records and Maintenance of Logs and Work Schedules
•Advantages and Disadvantages of In-House Vs Contract Staff.

Unit 3:
•Data Protection
•Risk Management
•Budgeting and Preparation of Departmental Budgets.

Unit 4:
•Selection and Recruitment of New Employees
•Planning and Conduct of Training and Development of Staff
•Management of Conflict in the Workplace
•Management and Organisation of your Department/Staff to meet the Goals and Objectives
•Customer Care and Maintenance of High Service Delivery Standards.