| Course Name |
Customer Services Operations |
| Course Provider |
Limerick College of Further Education |
| Alternative Provider(s) |
Limerick & Clare ETB |
| Course Code |
5M2017 CSOX |
| Course Type |
PLC Post Leaving Cert |
| Qualifications |
| Award Name | NFQ Classification | Awarding Body | NFQ Level |
| Level 5 Certificate (Level 5 NFQ)
More info...
|
Major |
QQI |
Level 5 NFQ |
|
| Apply To |
Course provider |
| Attendance Options |
Full time |
| Location (Districts) |
Limerick City |
| Course Content |
Expand+Programme Overview
This course is being offered to those who would like to work in a call/contact centre. Special qualities such as patience, politeness and good interpersonal skills would be required. The programme will provide the skills and knowl...
Hide-Programme Overview
This course is being offered to those who would like to work in a call/contact centre. Special qualities such as patience, politeness and good interpersonal skills would be required. The programme will provide the skills and knowledge to carry out the duties of a contract centre operator. Increasingly, organisations of all sizes run call centres in order to resolve caller queries, so employment opportunities should be available. French Is also offered, so this provides an option to work In France or another French speaking country.
|
| Duration |
1 year |
| Comment |
Award
QQI Level 5 - Contact Centre Operations - 5M2017 |
| Course Fee |
There are no tuition fees payable to the College by EU nationals. However, learners are liable for registration fees, examination fees, and for some courses, materials fees. Registration fees vary depending on programme choice. Applicants will be informed of individual programme fees and possible exemptions at interview. |
| Financial Support |
Means-tested Maintenance Grants are available to qualifying learners. These grants are administered by Learner Universal Support Ireland (SUSI) through www.Learnerfinance.ie. All applications must be made on-line. The College has a Grants Officer, who will advise applicants, as necessary. |
| Interview |
Interviews will be held in May and places will be offered at that stage. Interviews will also be held in late August to fill anyremaining places. Therefore, early application is advisable. |
| Application Weblink |
Web Page - Click Here |
| Application Fee |
Note that an Application Administration Fee of €20 now applies to all applications. This is a non refundable payment. |
| Subjects Taught |
Typical Modules
Contact Centre Skills
Customer Service
Communications
Teamworking
Work Experience
eBusiness Studies
French
Database Methods
Word Processing |
| Entry Requirements |
• Applicants must have Leaving Certificate, LCA or equivalent.
• Holders of a QQI Level 4 Award are also eligible to apply.
• Mature learners (over 23) may be exempt from the above academic
requirements.
• In addition applicants will have to undertake an interview. |
| Careers or Further Progression |
Employment Opportunities / Progression
• Employment in call/contact centres or as a receptionist.
• Progression to Higher Education is also possible. |
| Further Enquiries |
Tel: 061 414 344
Fax: 061 414 186
email: apply@lcfe.ie
Website : www.lcfe.ie |
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