Service Design & Innovation

Waterford Institute of Technology

 

Course Name Service Design & Innovation
Course Provider Waterford Institute of Technology
Course Code WD578
Course Type Postgraduate
Qualifications
Award NameNFQ ClassificationAwarding BodyNFQ Level
Higher Diploma (Level 8 NFQ)  More info... Major Waterford Institute of Technology Level 8 NFQ
Apply To PAC
Attendance Options Full time, Part time, Afternoon, Evening, Daytime
Location (Districts) Waterford City
Qualification Letters HDip
Application Date Closing Date: 25 August 2017
PAC Application Information Applications for the full programme are made online via www.pac.ie.

To apply for a single module please contact the Dept. of Graduate Business 051 302424 / graduatebusiness@wit.ie
Application Weblink Web Page - Click Here
Duration 1 year, 2 days per week from 3.00pm -10.00pm over 2 semesters.
Link to Course Fee Web Page - Click Here
Entry Requirements

Expand+Applicants should hold a degree qualification or equivalent. Candidates without a degree qualification who have 2 years verifiable experience in a supervisory or managerial role may be considered for the programme. Applicants from non-business discip...

Comment Qualification: Higher Diploma in Business in Management (60 credits, Level 8)
Course Content This one-year programme is designed to enable people from diverse backgrounds to become practicing service innovation developers. The course follows a user-centric service innovation approach where the student is provided with an end to end, design thinking perspective of service and business process innovation, along with practical tools and techniques that they can use in the workplace.
Subjects Taught Semester 1
• Marketing
• Managing People
• Managing Change
• Service Design Competencies and Prototyping
• Customer Experience Innovation Management
• Place Branding

Semester 2
• Business Process Mapping and Improvement
• Service Strategy and Development
• Digital Marketing Strategy
• The Management of Innovation
• Applied Project (10 Credits)
Number of Credits 60
Careers or Further Progression On successfully completion of the programme, graduates may progress to level 9.

The Higher Diploma in Business in Service Design and Innovation is a 1 year, 60 ECTS credits professional programme that will provide an ideal vehicle for candidates from diverse backgrounds to become practicing service innovation developers and fill the employment shortage. The programme is also suited to practicing managers who want to embed innovation within their current role.
Further Enquiries Dr. Patrick Lynch/Prof. Denis Harrington/Ms. Margo O’Dowd
Phone: +353-(0) 51-302424
Email: graduatebusiness@wit.ie
Course Web Page Web Page - Click Here