| Course Name |
Reception & Frontline Office Skills |
| Course Provider |
Cork College of Commerce |
| Alternative Provider(s) |
Cork ETB |
| Course Code |
5N1407 |
| Course Type |
Lifelong Learning |
| Qualifications |
| Award Name | NFQ Classification | Awarding Body | NFQ Level |
| Level 5 Component Award (Level 5 NFQ) |
Minor |
QQI |
Level 5 NFQ |
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| Apply To |
Course provider |
| Attendance Options |
Part time, Evening |
| Location (Districts) |
Cork City |
| Enrolment and Start Dates Comment |
Expand+Commencement Date: Wednesday 4th October 2017
Enrolment Options
You may choose one of the following when enrolling for a course.
Enrol ONLINE www.corkcollegeofcommerce.ie to avoid queues. If you enrol online, there is no need to come to th...
Hide-Commencement Date: Wednesday 4th October 2017
Enrolment Options
You may choose one of the following when enrolling for a course.
Enrol ONLINE www.corkcollegeofcommerce.ie to avoid queues. If you enrol online, there is no need to come to the college
By post or at the college during office hours 9.00am-4.30pm. Payment may be made at the main office in the college.
An Evening Registration for Certified courses will take place from 6:00-7:00pm on Tuesday 12th September 2017. (Come along and meet the tutors).
By Telephone 021-4222100 to pay by VISA, Mastercard or Laser
ADULT EDUCATION EXHIBITION IN THE CITY HALL
The Adult Education exhibition will take place during 1st week in September.
College Calendar Academic Year September 2017 to May 2018.
October Mid Term: Monday 30th October 2017 Friday 3rd November 2017 (inclusive)
Christmas Break: College Closes Wednesday 20th December 2017
College Re-opens Monday 8th January 2018 (Year and 20 week classes)
February Mid-Term (Closed): Monday 12th - Friday 16th February 2018 (inclusive)
St Patricks Day (College Closed): Monday 19th March 2018
Easter Holidays (College closed): Monday 21st March Friday April 6th 2018 (inclusive)
May Bank Holiday (College Closed): Monday 7th May 2018
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| Application Weblink |
Web Page - Click Here |
| Duration |
10 Weeks Wednesday 6.30 - 9.30pm |
| Course Fee |
260. |
| Financial Support |
Available Discounts
10 discount if you enrol online
Social Welfare 30% reduction in tuition cost
Old Age Pension 50% reduction in tuition cost
Proof of SW and OAP to be included with application
Day Students 40% reduction in tuition cost
Restricted availability on certain courses where discounts do not apply.
Please Note: 10 Discount does not apply to Examination Fees and Tests. |
| Comment |
Expand+Refund Policy
A full refund will be given to all applicants for courses, which do not proceed. Students who attend one night of a course are not entitled to a refund. We regret we cannot entertain any other requests for refunds.
General Informa...
Hide-Refund Policy
A full refund will be given to all applicants for courses, which do not proceed. Students who attend one night of a course are not entitled to a refund. We regret we cannot entertain any other requests for refunds.
General Information - Terms & Conditions
All fees must be paid for before classes commence.
Students cannot attend a class without an official receipt.
Fees do not cover the cost of materials, students will be expected to bear the cost of materials where costs arise.
Fees are strictly non-refundable.
Receipts must be presented to the class teacher on the first night of tuition so that enrolment details may be entered on the class register.
Where course fees are being funded by an employer / government or community agency the student should complete the application form and return completed and stamped with the company stamp (copy given to tutor on first night).
Once you have enrolled, your course commencement date will be printed on your receipt. No further contact will be made from the college unless the class is deferred.
Your classroom will be posted up in the Main Foyer of the college.
Students are required to have 80% attendance to be entered for Certification
Garda Vetting
Cork College of Commerce is committed to practices which safeguard the welfare of students, young people and vulnerable adults. Garda Vetting is conducted on students attending courses where it is identified that possible interaction with children and vulnerable adults is a feature of the course. Any information disclosed by the Garda Central Vetting Unit may be shared with the appropriate decision making personnel in prospective work experience organizations. It is the students responsibility to ensure that all information is correct as any omission will mean a delay in the processing of the application and it is their responsibility to ensure that they have up to date Garda Vetting.
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| Course Content |
Expand+This programme is suitable for those who wish to equip themselves with the knowledge, skill and competence in the concepts and principles underpinning Reception and Frontline Office Skills.
Learners who successfully complete this course will:
...
Hide-This programme is suitable for those who wish to equip themselves with the knowledge, skill and competence in the concepts and principles underpinning Reception and Frontline Office Skills.
Learners who successfully complete this course will:
Appreciate the professional skills required by a receptionist to operate in a busy front line position
Appreciate the meaning of time-keeping, communications and dress code
Customer Care
Understand different systems, e.g.: phones, emails and multitasking.
Demonstrate a professional attitude to colleagues and clients
Appreciate the importance of confidentiality in all business
Learn to use a range of equipment used in a reception area
Accreditation: QQI Minor Award in Reception & Frontline Office Skills 5N1407.
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| Further Enquiries |
Ann Mannion
Course Director
in charge of Monday Night
E: amannion@ccoc.ie
T: 021-422 3849
Kate McAuliffe
Course Director
in charge of Tuesday Night
E: kmcauliffe@ccoc.ie
T: 021 422 3846
Anna McCarthy
Course Director
in charge of Wednesday Night
E: amccarthy@ccoc.ie
T: 021 422 3848
Contact Details
T: 021 422 2100
F: 021 427 5075
W: www.corkcollegeofcommerce.ie |
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