Expand+Customer Service 6N0697
The aim of the module is to enable the student gain an in-depth understanding of the customer service function within an organisation and to develop effective customer service skills.

Tourism Policy and Practice 6N2106
St...

Hide-Customer Service 6N0697
The aim of the module is to enable the student gain an in-depth understanding of the customer service function within an organisation and to develop effective customer service skills.

Tourism Policy and Practice 6N2106
Students will learn about the national and international policies in the tourism industry. Furthermore students will be taught the skills necessary to provide specialised information and guidance to the visitor.

Work Experience 6N1946
This module aims to provide an opportunity for students to gain valuable experience of working in an organisation. It will enable them to facilitate the link between the subject knowledge gained from their course and the realities of the working world.

Airport Passenger Services 6N4972
Students will learn how to perform pre-flight check-in duties, manual check-in and perform boarding duties and procedures.

Human Resource Management 6N3750
HR Management enables the student to gain an in-depth understanding of the role and functions of Human Resources within an organisation. Students will acquire and develop the necessary practical, personal and interpersonal skills required to work in a Human Resource Department.

Sales Presentation 6N3567
Students will gain the knowledge, skills and competencies to create and deliver high impact presentations that support and advance the sales process. Students will gain a working knowledge of Microsoft PowerPoint.

Event Management 6N4800
Upon completion students will have the skill set necessary to plan, organise, supervise, produce and conduct a post-event evaluation of an event such as an exhibition, artistic performance, cultural event, business event, fund raising event, political event, conference or festival.

Word Processing 6N4977
This module aims to equip the learner with the skills to use a word processing application to produce documents in a variety of contexts whilst working autonomously and under general direction. Learners will be able to apply a range of advanced text processing features including – page layout, referencing long documents, adding tables of content, cross referencing, bookmarks, indexes, mail merge, graphics, tables, macros, tracking changes and sharing documents for editing.

Modules May Be Subject To Change

Expand+Career Opportunities
Customer Service, Travel Agent, Tour Guide/Rep, Tour Operator, Banking and Insurance, Marketing, Conference and Event Management, Reception and Front Office, Airports and Airlines, General Business.

Graduates may apply for Ad...

Hide-Career Opportunities
Customer Service, Travel Agent, Tour Guide/Rep, Tour Operator, Banking and Insurance, Marketing, Conference and Event Management, Reception and Front Office, Airports and Airlines, General Business.

Graduates may apply for Advanced Entry to year 2 of relevant courses. For further information on Advanced Entry contact the Admissions Department of the relevant Institution.

Possible Progression From This Course

Athlone Institute of Technology
AL760 Spa and Wellness Management Level 7
AL761 Hotel and Leisure Management Level 7
AL650 Business Level 6
AL653 Office Management Level 6
AL655 Social Media Marketing Level 6
AL657 Computing for Business Level 6
AL660 Culinary Arts Level 6
AL661 Bar Supervision Level 6

Institute of Technology Carlow
CW838 Business Marketing Level 8
CW906 Business Studies Level 6
CW908 Business Management Level 8
CW917 Business Level 7
CW926 Business with Law Level 6
CW928 Business Human Resource Management Level 8
CW936 Accounting Level 6
CW938 Business with Law Level 8

Dublin Institute of Technology
DT401 International Hospitality Management Level 8
DT406 Tourism Management Level 7
DT407 Culinary Arts Level 8
DT408 Hospitality Management Level 7
DT411 Leisure Management Level 7
DT412 Tourism Marketing Level 8
DT413 Event Management Level 8

GMIT
GA170 Business Level 7
GA171 Administration and Information Systems Level 7
GA282 Heritage Studies Level 8
GA361 Culinary Arts Level 6
GA362 Hotel & Hospitality Operations Level 6
GA363 Bar Supervision Level 6
GA370 Hotel and Catering Management Level 7
GA372 Culinary Arts Level 7
GA374 Tourism Management Level 7
GA375 Retail and Customer Service Management Level 7
GA376 Event Management with Public Relations Level 7
GA380 Hotel and Catering Management Level 8

Institute of Technology Dundalk
DK650 Culinary Arts Level 6
DK651 Hospitality Studies Level 6
DK710 Business & Management Level 7
DK711 Business & Technology Level 7
DK750 Hospitality Management Level 7
DK752 Event Management Level 7
DK812 Marketing Level 8
DK815 Public Relations & Online Media Communications Level 8
DK816 Business Studies Level 8
DK861 Humanities Level 8