Reception & Customer Service

Cork College of Commerce

 

Course Name Reception & Customer Service
Course Provider Cork College of Commerce
Alternative Provider(s) Cork ETB
VTOS Information Click to View
Course Code 5M1997
Course Type PLC Post Leaving Cert
Qualifications
Award NameNFQ ClassificationAwarding BodyNFQ Level
Level 5 Certificate (Level 5 NFQ)  More info... Major QQI Level 5 NFQ
Apply To Course provider
Attendance Options Full time
Location (Districts) Cork City
Course Content This course provides students with a thorough training in front office reception skills and customer care. It is suitable for those who are interested in dealing with the public and in improving customer relations as well as general administrative duties. Students participate in:

•Professional guest lectures
• Pitstop Leadership Programme from Common Purpose for selected students
• Jobs seminar
FET Code 5M1997 - Office Administration
Duration 1 year
Comment Certification:
QQI Level 5 Certificate in Office Administration 5M1997
QQI Component Maths 5N1833 (available as option in evening for learners requiring Maths for progression)
Alternative Entry

Expand+International Students
The Cork College of Commerce welcomes applicants from all parts of the world. We value the cultural diversity and richness that international students bring to the College.Non-EU students must comply with Irish Immigration re...

Course Fee

Expand+Course Fees: €500 including QQI examination fees (Medical card holders exempt from €250)

These services include the supply of certain classroom and study materials, field trips, industrial site visits, facilitating the visits of guest lecturers, t...

Financial Support Maintenance Grant Scheme
The Department of Education and Skills provides a means-tested maintenance grant for learners attending full-time Further Education courses. Information regarding eligibility and application details is available at www.susi.ie
Application Date

Expand+Enrolment Procedure – 4 Step Process

Step 1: Complete the application form
The application form can be completed online at www.corkcollegeofcommerce.ie. When you apply online you will receive a personal account and ID, this will enable you to vi...

Application Weblink Web Page - Click Here
Subjects Taught Course Content:

Reception and Frontline Skills 5N1407
Information and Administration 5N1389
Text production 5N1422
Contact Centre Skills 5N1361
Customer Service 5N0972
Spreadsheet Methods 5N1977
Work Experience 5N1356
Word Processing 5N1358
Spanish Level 4 4N1178 (optional)

Students undertake a block work placement of 2 weeks in an office environment.
Entry Requirements Leaving Certificate, LCA or QQI Level 4. Mature students are exempt from Leaving Certificate requirement. All applicants are interviewed.
Careers or Further Progression

Expand+Progressions:
CCOC QQI Level 6 Advanced Certificate in Administration 6M5013
CCOC QQI Level 6 Advanced Certificate in Tourism and Hospitality 6M5012

Excellent progression opportunities to UCC and other Higher Education colleges. Special arrangem...

Further Enquiries For further information email: administration@ccoc.ie (021) 4223825