Expand+Programme Aim
The aim of this programme is to enable the learner to acquire the knowledge, skill and competence to work independently and under supervision providing administration services and support in a range of office administration context...

Hide-Programme Aim
The aim of this programme is to enable the learner to acquire the knowledge, skill and competence to work independently and under supervision providing administration services and support in a range of office administration contexts and or to progress to higher education and training. In St. Tiernans our students will gain practical experience in using Microsoft Office applications such as Word, Excel, Access, Powerpoint and Outlook. In addition to the practical aspects of this course, emphasis is placed upon preparing students for positions in professional, financial and public sector employment.

Expand+• Education: Applicants should have a standard of knowledge, skill and competence equivalent to NFQ Level 4 when accessing a Levels programme. Applicants may have participated in primary and secondary education although no formal qualifications are...

Hide-• Education: Applicants should have a standard of knowledge, skill and competence equivalent to NFQ Level 4 when accessing a Levels programme. Applicants may have participated in primary and secondary education although no formal qualifications are required.

• Aptitude: Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.

• Previous Experience: Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work with responsibility and demonstrate the ability to work on their own initiative.

Expand+After completing this course you will be equipped to work in a variety of office settings.

Job Opportunities include:
Clerical role - involves tasks such as answering the phone, typing and word processing, chasing up accounts, organising and f...

Hide-After completing this course you will be equipped to work in a variety of office settings.

Job Opportunities include:
Clerical role - involves tasks such as answering the phone, typing and word processing, chasing up accounts, organising and filing data, addressing the needs of senior staff, briefing clients and sometimes the general public. Clerical jobs tend to be more entry level than those in administration. They typically involve doing basic functions under supervision. Administrative roles can mean that the job is a bit more senior - you may have your own area of supervision to ensure a task gets done and require less supervision in the particular role.

Clerical Assistant (also called Clerk or Clerical Worker) - tasks include the routine, day-today administrative tasks in a business or organisation, or in a department within the organisation. People in these jobs are well organised, have excellent IT and written skills and a good telephone manner. Responsibilities include filing, dealing with post, recording and maintaining data using computer or manual systems, and other general office duties. Their work provides support to an office team.

Front Office Staff:
Front office staff, such as a Receptionist, playa key role in organisations because they reflect the image of the organisation in which they work. They are the first point of contact between the public and the organisation, either by telephone or in person, they communicate certain messages by how they look, dress and behave.

Learning Outcomes
On completion of this programme, learners will have the knowledge, skills and competencies to work independently and under supervision providing administration services and support in a range of office administration contexts. Learners also have the option to progress to higher education and training.