Expand+This QQI Level 5 course is a FIT initiative for unemployed people to access training and pursue employment opportunities requiring skills in Information Technology and customer service. The course provides students with the skills to work in the rapi...

Hide-This QQI Level 5 course is a FIT initiative for unemployed people to access training and pursue employment opportunities requiring skills in Information Technology and customer service. The course provides students with the skills to work in the rapidly expanding area of e-business and on-line customer service. The award will enable the learner to work independently and under supervision in a broad range of customer contact centre settings, and/or to progress to further and/or higher education and training.

Expand+Up to September 2017

How to Apply
Step 1: Complete the application form
You can submit a course application by filling in the on-line application form. Once your application has been received, you will be notified of a date to come for an inter...

Hide-Up to September 2017

How to Apply
Step 1: Complete the application form
You can submit a course application by filling in the on-line application form. Once your application has been received, you will be notified of a date to come for an interview.

A hard copy version of the application form can be obtained from the Further Education office in the College or downloadable online. Complete and return to Applications, CityNorth College, Hollyhill, Cork.

•All courses are interview based.
•The College will post you an interview date for your chosen course.
•If you do not hear from the College by the 7th August 2017 please contact the office on
0214391782 or 0214397740 or Email info@citynorthcollege.ie

Step 2: Attend for interview
Applicants will be invited by post for interview at the college and should bring the following when attending:

A copy of Leaving Certificate Results or equivalent (if applicable)
A passport / National Identity Card
A signed passport sized photograph
A workplace reference (if applicable)

Step 3: Accept place on course
Successful applicants will be notified of the offer of a place on a college course by post and email and must secure this place by paying a Student Services Fee before a set date. Failure to do so may result in the place being offered to another student.

Medical Card Holders & Vocational, Training and Opportunities Scheme (VTOS):
Medical Card holders may be exempt from certain fees. There are no charges to VTOS applicants.

Refund of Payments
Where a student subsequently does not take up their place on a course they may apply for a refund. Refunds will not be paid after October 31st in any year.

Step 4: Registration and Induction
When students are offered a place on a course, the notification will also contain information regarding a date for registration and induction. All students must attend the college on this designated date.

Expand+Contact Centre Skills
5N1361
The purpose of this award is to equip the learner with the knowledge, skill and competence to operate effectively in handling customer queries and issues in a contact centre support role within a range of contact centre...

Hide-Contact Centre Skills
5N1361
The purpose of this award is to equip the learner with the knowledge, skill and competence to operate effectively in handling customer queries and issues in a contact centre support role within a range of contact centre contexts.

Customer Service
5N0972
The purpose of this award is to equip the learner with the knowledge, skill and competence to provide effective customer service within a work, social or voluntary environment, operating independently while under general supervision.

Communications
5N0690
The purpose of this award is to equip the learner with the relevant knowledge, skill and competence to communicate verbally and non-verbally in standard everyday tasks and in work-related tasks, operating independently while under general direction.

Work Experience
5N1356
The purpose of this award is to equip the learner with the relevant knowledge, skill and competence to participate in the workplace for a limited time, carrying out work-related tasks independently while under general direction.

Business Administration Skills
5N1610
The purpose of this award is to equip the learner with the knowledge, skill and competence in the administration requirements of a range of organisations to enable the learner to operate effectively under supervision in a variety of administration contexts.

Database Methods
5N0783
The purpose of this award is to equip the learner with the knowledge, skill and competence to create and modify databases under limited supervision.

Word Processing
5N1358

The purpose of this award is to equip the learner with the knowledge, skill and competence to use a word processing application to produce documents in a variety of contexts to a mailable or publishable standard whilst working autonomously and under general direction.

Spreadsheet Methods
5N1977
The purpose of this award is to equip the learner with the knowledge, skill and competence to create and modify spreadsheets under supervision, using common spreadsheet features.

Internet
5N1611
This programme module aims to equip the learner with the knowledge, skill and competence to use the internet for communication, research, collaboration, e-Commerce and web authoring in a secure and confidential manner in a range of personal and work contexts.

Expand+Priority will be given to long term unemployed applicants aged 21 or over and in receipt of a social welfare payment with no qualification higher than QQI Level 4.

Otherwise, LCA, Leaving Certificate or equivalent.

•Note for International Stud...

Hide-Priority will be given to long term unemployed applicants aged 21 or over and in receipt of a social welfare payment with no qualification higher than QQI Level 4.

Otherwise, LCA, Leaving Certificate or equivalent.

•Note for International Students: if English is not your first language you must complete a compulsory English Language Assessment. The College will assign you the date of your Language Assessment. Please refer to the college website www.citynorthcollege.ie under the link International Students 2017 to read the requirements and exemptions for International Applicants.