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Quality Assurance

In an education and training context, quality assurance has to do with matters such as:

• whether the education, training, research and related services provided by a provider are fit for their professed purpose

• the trustworthiness of the qualifications awarded or recognized

• the net contribution of the education and training provision to the common good • accountability, openness and transparency

• the standards of awards

The term “quality assurance” is used to describe the processes that seek to ensure that the learning environment (including teaching and research) reaches an acceptable threshold of quality. QA is also used to describe the enhancement of education provision and the standards attained by learners. UNESCO defines quality assurance (QA) as “…an ongoing, continuous process of evaluating (assessing, monitoring, guaranteeing, maintaining and improving) the quality of ... [an] education system, institution or program.”

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