Customer Service
| Award Name | Level 4 Component Award (Level 4 NFQ) |
|---|---|
| NFQ Classification | Minor |
| Awarding Body | QQI |
| NFQ Level | Level 4 NFQ |
| Award Name | NFQ Classification | Awarding Body | NFQ Level |
|---|---|---|---|
| Level 4 Component Award (Level 4 NFQ) | Minor | QQI | Level 4 NFQ |
Duration
11 Weeks. Monday & Wednesday 11:30 - 13:15
Entry Requirements
Before joining:
• There is an informal, 10-minute interview.
• We will discuss your needs & what you want to get from the course.
• You will need to do a simple assessment. This is just to make sure that the course you want to do is the best one for you.
To join, you must:
• Live in Ireland (Stamp 4, 1G or an EU Passport).
• Be an Adult (over 18 years old).
• Be able to attend the classes in real-time.
Careers / Further progression
After this course, you will be able to progress to employment or further education in the hospitality, tourism or customer service sector.
Further information
Check out the providers website https://warrenmountcentre.ie/
for next start date / enrolment details.
• €10 for Registration
• €20 per module QQI Certification
There are no costs for the QQI Certification if you are on social welfare and/or have a medical card.
Yes
Customer Service level 4
If you want to improve your customer service skills, this level 4 course is for you.
You will develop your:
• Customer Service practical skills
• Writing & Listening skills
• Telephone skills
• Knowledge of answering a letter/e-mail of complaint
• Knowledge of Irish Legislation
• Personal interaction & Interpersonal skills
This course is part of the Skills for Work Programme.
4N1989
Features:
• Excellent facilities & support
• Small class numbers
• Accredited QQI Level 4 (Certification award)
Email to: info@warrenmountcentre.ie
Tel: 087 3313635 or 01 454 2622